Contact Us
Member Service Centre 1.800.665.5728
Need help setting up 2-Step Verification and our Forgot Password tool? Check out our FAQs here.
Follow this link for our latest COVID-19 UPDATES
Please note that we are experiencing higher than average call volumes in our Member Service Centre, we are sorry for any inconvenience this may cause and thank you for your patience.
Need help setting up 2-Step Verification and our Forgot Password tool? Check out our FAQs here.
Follow this link for our latest COVID-19 UPDATES
Branch Hours
During these changing times, one thing remains constant – your banking needs are important to us. For convenience and easy access, seniors only hour is now offered to all members. Starting January 25, teller cash services are available from 10:00 am to 3:00 pm.
Why the change? By making this small change, we’re providing more options for more members. Rest assured though, we’ll continue to monitor and adjust as needed. Virtually, most of your banking needs can be done from the comfort of your home through online, mobile or phone. If you haven’t yet tried any of these, give us a call and we’ll help get you started.
Statutory Holiday Closures
Why the change? By making this small change, we’re providing more options for more members. Rest assured though, we’ll continue to monitor and adjust as needed. Virtually, most of your banking needs can be done from the comfort of your home through online, mobile or phone. If you haven’t yet tried any of these, give us a call and we’ll help get you started.
Statutory Holiday Closures
| BRANCH | TELLER CASH SERVICES | ADVISORY SERVICES | |
| Castlegar | Monday to Friday 10:00 am - 3:00 pm |
Monday to Thursday | 9:30 am - 4:30 pm |
| Kimberley | Friday | 9:30 am - 5:00 pm | |
| Trail | By phone only during COVID* | ||
| Invermere | Tuesday to Saturday 10:00 am - 3:00 pm |
Tuesday to Thursday | 9:30 am - 4:30 pm |
| Nakusp | Friday | 9:30 am - 5:00 pm | |
| South Slocan | Saturday | 9:30 am - 3:00 pm | |
| By phone only during COVID* | |||
| Fruitvale | Monday, Wednesday, Friday 10:00 am - 3:00 pm Tuesday and Thursday Closed for Teller Services |
Monday to Thursday | 9:30 am - 4:30 pm |
| Kaslo | Friday | 9:30 am - 5:00 pm | |
| New Denver | By phone only during COVID* | ||
| Salmo | |||
Radium Hot Springs |
Monday and Friday 10:00 am - 3:00 pm Tuesday, Wednesday, Thursday Closed for Teller Services |
Monday to Thursday | 9:30 am - 4:30 pm |
| Friday | 9:30 am - 5:00 pm | ||
| By phone only during COVID* | |||
| Member Service Centre | 1.800.665.5728 Always by phone |
Monday to Friday | 8:00 am - 5:00 pm |
| Saturday | 8:00 am - 3:00 pm | ||
| *Once COVID restrictions are lifted, advisory appointments will be available by phone or in person. | |||
Assistance on the phone
For assistance over the phone dial 1.800.665.5728 and select the option that best suits your needs:
Available 24/7
1 Self-assisted phone banking
2 List of branch hours
3 Report a lost or stolen credit card or debit card
During Business Hours
4 Speak to a representative from Kootenay Savings Member Service Centre
5 Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services
Available 24/7
1 Self-assisted phone banking
2 List of branch hours
3 Report a lost or stolen credit card or debit card
During Business Hours
4 Speak to a representative from Kootenay Savings Member Service Centre
5 Speak to MoneyWorks, Commercial Services or Kootenay Insurance Services
Member Service Centre |
Monday to Friday Saturday |
8:00 am to 5:00 pm Pacific Time 8:00 am to 3:00 pm Pacific Time |
Online Assistance
Click on links below
- Locate a Branch/ATM near you
- For quick answers to frequently asked questions
- Contact Us to send a request for information/support
- Learn about our self-serve banking options here
- PaymentStream AFT Support Request Form